Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information that is automatically collected when you visit our website, and information from third-party sources where applicable.

a) Information You Provide Directly

When you contact us by phone, email, or through our website contact form, we may collect:

Name — your first and last name for identification and communication purposes.

Phone Number — to contact you about your service request and schedule an appointment or estimate.

Email Address — for written communication, confirmations, and follow-up correspondence.

Property Address or Location — to determine the service area and dispatch our team appropriately.

Description of the Situation — details about the type of cleanup needed, which may include sensitive information about a death, crime, or other circumstances.

Insurance Information — if you choose to provide it for the purpose of filing an insurance claim for cleanup services.

b) Information Collected Automatically

When you visit our website, we may automatically collect certain technical information through cookies and similar technologies, including:

IP Address — your device's internet protocol address, which may indicate your general geographic location.

Browser Type and Version — the web browser you use to access our site.

Pages Visited and Time Spent — which pages you view on our website and how long you spend on each page.

Referral Source — the website or search engine that directed you to our site.

Device Type — whether you're using a desktop, tablet, or mobile device.

Sensitive Information: We understand that information related to biohazard cleanup situations — including details about deaths, crimes, or other traumatic events — is extremely sensitive. We treat all such information with the strictest confidentiality and only use it for the purpose of providing you with the service you've requested.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Providing Services — to respond to your service request, schedule estimates, dispatch cleanup teams, and deliver biohazard cleanup services.

Communication — to contact you by phone or email regarding your request, appointment, estimate, or completed service.

Insurance Documentation — to prepare documentation and invoices needed to support your insurance claim for cleanup services.

Legal Compliance — to comply with applicable laws, regulations, and legal obligations, including biohazardous waste disposal documentation requirements.

Website Improvement — to analyze website traffic and usage patterns in order to improve our website's content, navigation, and performance.

Safety — to protect the safety and security of our team members, clients, and the public in connection with our services.

We do not use your personal information for unsolicited marketing purposes. If you contact us for a service, we may follow up with you regarding that specific service, but we will not add you to marketing lists without your explicit consent.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to any third party for marketing purposes. We maintain strict confidentiality for all client information. We may share your information only in the following limited circumstances:

Service Providers — we may share information with trusted third-party service providers who assist us in operating our business (such as waste disposal contractors or scheduling tools), subject to confidentiality obligations.

Insurance Companies — if you request insurance documentation assistance, we may share relevant service documentation with your insurance provider with your explicit authorization.

Legal Requirements — we may disclose information if required to do so by law, court order, or in response to a valid legal request from government or law enforcement authorities.

Protection of Rights — we may disclose information when we believe it is necessary to protect the rights, property, or safety of our company, our employees, our clients, or the public.

Business Transfer — in the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

We will never sell your personal information. We will never share information about your situation, location, or identity with any third party for commercial or marketing purposes.

4. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or destruction.

Our security measures include:

Secure Communications — our website uses HTTPS encryption to protect information transmitted between your browser and our website.

Access Controls — access to client information is restricted to authorized team members who need it to perform their job functions.

Confidentiality Training — all team members are trained on confidentiality requirements and the sensitive nature of client information.

Secure Records — physical and digital records containing client information are stored securely with access limited to authorized personnel.

Important Note: While we implement strong security measures, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information. If you have concerns about the security of specific sensitive information, please contact us by phone at +1 (817) 547-0217.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, to comply with applicable legal requirements, and to resolve disputes. Client records related to completed cleanup jobs may be retained for a period consistent with applicable legal, regulatory, and insurance documentation requirements.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website performance. Cookies are small text files stored on your device by your browser.

Types of Cookies We May Use:

Essential Cookies — required for the website to function properly, such as session management. These cannot be disabled.

Analytics Cookies — help us understand how visitors interact with our website (pages viewed, time spent, traffic sources). We may use tools such as Google Analytics for this purpose.

Preference Cookies — remember your settings and preferences to enhance your experience on return visits.

Managing Cookies: Most web browsers allow you to control cookie settings through their settings or preferences menus. You can choose to accept, refuse, or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of our website.

Google Analytics: We may use Google Analytics to collect anonymized information about website traffic and usage. Google Analytics uses cookies to collect this data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on. For more information, see Google's Privacy Policy.

6. Your Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. As a Texas resident, you may have rights under the Texas Data Privacy and Security Act (TDPSA) and other applicable laws, including:

Right to Know — you have the right to know what personal information we collect about you and how we use it.

Right to Access — you have the right to request access to the personal information we hold about you.

Right to Correction — you have the right to request that we correct any inaccurate personal information we hold about you.

Right to Deletion — in certain circumstances, you have the right to request that we delete personal information we hold about you, subject to legal retention requirements.

Right to Opt Out of Sale — we do not sell personal information. However, if this changes, you will have the right to opt out.

Right to Non-Discrimination — we will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the contact information provided in Section 10 of this Privacy Policy. We will respond to your request within a reasonable timeframe and as required by applicable law. We may need to verify your identity before fulfilling a request related to your personal information.

Do Not Track: Some browsers offer a "Do Not Track" (DNT) feature that signals websites not to track user activity. Our website does not currently respond to DNT signals, but you may use browser settings to limit cookie tracking as described in Section 5 above.

7. Children's Privacy

Our website and services are intended for adults only. We do not knowingly collect, use, or disclose personal information from children under the age of 13 (or under 16 in certain jurisdictions where higher age thresholds apply).

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at +1 (817) 547-0217 or by email at info@biohazardcleanupfortworth.net. We will take prompt steps to delete such information from our records.

Our biohazard cleanup services are professional services intended to be engaged by adults, property owners, families, or authorized representatives. We do not market to or target children in any way.

8. Third-Party Links and External Websites

Our website may contain links to third-party websites, resources, and external platforms — such as Google Maps, insurance company websites, government agency websites, and social media platforms. These links are provided for your convenience and reference.

We do not control these third-party websites and are not responsible for their content, privacy practices, or security. This Privacy Policy applies only to our website at biohazardcleanupfortworth.net. We encourage you to read the privacy policies of any third-party websites you visit through links on our site.

Third-party services that may be used on or in connection with our website include:

Google Maps — for displaying our location and providing directions. Subject to Google's Privacy Policy.

Google Analytics — for website traffic analysis. Subject to Google's Privacy Policy.

Font Awesome & Google Fonts — for icons and typography. Subject to their respective privacy policies.

Social Media Platforms — links to Facebook, Google Business, Yelp, and LinkedIn profiles are provided for reference. Subject to each platform's privacy policy.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable law, or for other operational or legal reasons. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information. Your continued use of our website after the posting of changes constitutes your acceptance of the updated Privacy Policy.

Major Changes: If we make significant changes that materially affect the way we handle your personal information, we will make reasonable efforts to notify you — for example, by displaying a prominent notice on our website or by contacting you directly if we have your contact information.

The date at the top of this Privacy Policy indicates when it was last revised. Previous versions of this Privacy Policy may be obtained by contacting us directly.

10. Contact Us — Privacy Questions

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us using any of the following methods. We will respond to your inquiry as promptly as possible.

Company Name

Biohazard Cleanup Fort Worth

Mailing Address

4708 Calmont Ave
Fort Worth, TX 76107

Phone

+1 (817) 547-0217

Email

info@biohazardcleanupfortworth.net

When contacting us about privacy matters, please include enough detail in your request for us to identify the information concerned and respond appropriately. We will acknowledge your request within 5 business days and provide a substantive response within 30 days or as required by applicable law.

Note for Service Inquiries: This contact information is provided for privacy-related questions. For emergency biohazard cleanup services or service estimates, please call our 24/7 emergency line at +1 (817) 547-0217 or visit our Contact Us page.

Questions? Contact Us